At MYKITCO we endeavour to process your order within 24 hours. You will receive a confirmation email once your kit has shipped. The above estimated processing time does not apply during promotional and holiday periods. Please allow additional time for processing, shipping, and delivery of your order during these peak times.

Once your order has been processed, we anticipate your delivery to be with you as follows: UK Shipping: Express Service: 1-2 Business Days Standard Service: 3-5 Business Days Orders placed before 1pm Monday to Thursday will typically be delivered next day, although this is not a guaranteed service.

Regardless of whether 'free shipping' is provided at checkout, should your address be flagged by our postal service as being in a "Remote Area", there will be a surcharge to pay before your goods can be despatched. If this is the case, we will contact you via email prior to shipment. If you do not wish to pay this surcharge, a full refund will be issued to your original method of payment.

MYKITCO offers a tracked and signed service throughout the UK, Europe and most other international destinations.

Shipping costs are determined by the package's dimension and weight. MYKITCO automatically calculate this as you add items to your kit. Upon selecting your shipping destination during checkout, shipping costs and available options will then be displayed.

Unless stated otherwise at checkout, all payments are charged in GBP (£). We do provide currency convertors as a guide for you to calculate how much this converts to in your home currency. International customers will usually see their bank statement displaying the purchase in their local currency which will already have been converted from GBP. Some countries are able to choose to make payment in their own currency. We will continue to add further countries as this scheme is expanded.

All processing and delivery times are subject to change due to card validation. MYKITCO reserves the right to delay delivery or cancel any order suspected of fraud or unauthorised activity.

At MYKITCO.™ we try to process, package and ship your kit as fast as possible. We are therefore sadly unable to modify or cancel orders once submitted. Please thoroughly check your kit, payment and shipment details before confirming your order.

The recipient is solely responsible for the payment of any international taxes and duties that the importing government may impose on your goods. Please check with your national government website should you have any questions or concerns over importation taxes.

If the item is refused and destroyed, no refund will be provided for goods or shipping. If the item is refused and returned back to us, we will refund the cost of goods, less any return shipping fees or penalties. We are not in a position to refund any shipping fees already made as the courier service will have already been paid for their services.

MYKITCO is required to send the parcel as stated and cannot alter the description or value of goods for shipping purposes. Any import fees the package incurs are the sole responsibility of the customer. If the package is retained at the post office, the customer must pay the fees to retrieve it. If the package is not retrieved, the package will either be destroyed - with no refund for goods or shipping costs - or returned to our office and a refund will be issued for the cost of goods, less any return shipping fees or penalties incurred by us.

For more details and to apply for MY PRO MEMBERSHIP, please click here. To see which items are included in My Pro Membership discount, please see the PRO MEMBERS PAGE- please note that prices shown here do not include any discount. This will be calculated during checkout.

To ensure the longest life of your MYKITCO brushes, here are our tips to keep them soft, shiny and clean! Wash your brushes at least once per week using shampoo, pure olive oil soap or baby oil for more persistent makeup.

1. Wet the brush head in lukewarm water then swirl the tip into the shampoo or soap until it lathers. Continue to swirl until all makeup is removed.

2. Rinse the brush head under running water until all detergent is removed then squeeze out the excess water.

3. Groom the tip of your brush back to it's original shape and leave on a flat surface to dry.

4. For more persistent makeup such as lipstick and eye liner, dip the tip of your brush in baby oil and swirl over a tissue to help break down the product. Shampoo your brush as normal to remove the oil residue. Avoid submerging the entire brush in water as this will corrode the ferrule over time.

Avoid harsh cleaning solutions as these may damage the natural brush fibres.