FAQs

Professional makeup brushes and accessories suitable for both makeup artists and makeup lovers.

Grey: MYKITCO.™ are your range of classic makeup brush essentials, suitable for all levels of artistry.
Blue: MYKITCO.™ Pro offers more variation is shape finish and function, suitable for more specialised makeup needs.

All our brushes are suitable for both makeup artists and makeup lovers. We would encourage anyone wishing to explore their artistry to try out MYKITCO.™ Pro. Please refer to our individual brush tutorials for tips and tricks on usage.

MYKITCO.™ offers international shipping and can deliver to most global destinations.

At MYKITCO.™ we endeavour to process your order within 24 hours. You will receive a confirmation email once your kit has shipped. The above estimated processing time does not apply during promotional and holiday periods. Please allow additional time for processing, shipping, and delivery of your order during these peak times.

Once your order has been processed, we anticipate your delivery to be with you as follows: UK Shipping: Express Service: 1-2 Business Days Standard Service: 3-5 Business Days Orders placed before 1pm Monday to Thursday will typically be delivered next day, although this is not a guaranteed service.

Regardless of whether 'free shipping' is provided at checkout, should your address be flagged by our postal service as being in a "Remote Area", there will be a surcharge to pay before your goods can be despatched. If this is the case, we will contact you via email prior to shipment. If you do not wish to pay this surcharge, a full refund will be issued to your original method of payment.

MYKITCO.™ offers a tracked and signed service throughout the UK, Europe and some other international destinations.

All processing and delivery times are subject to change due to card validation. MYKITCO.™ reserves the right to delay delivery or cancel any order suspected of fraud or unauthorized activity.

The recipient is solely responsible for the payment of any international taxes and duties that the importing government may impose on your goods. Please check with your national government website should you have any questions or concerns over importation taxes.

If the item is refused and destroyed, no refund will be provided for goods or shipping. If the item is refused and returned back to us, we will refund the cost of goods, less any return shipping fees or penalties. We are not in a position to refund any shipping fees already made as the courier service will have already been paid for their services.

MYKITCO.™ is required to send the parcel as stated and cannot alter the description or value of goods for shipping purposes. Any import fees the package incurs are the sole responsibility of the customer. If the package is retained at the post office, the customer must pay the fees to retrieve it. If the package is not retrieved, the package will either be destroyed - with no refund for goods or shipping costs - or returned to our office and a refund will be issued for the cost of goods, less any return shipping fees or penalties incurred by us.

MYKITCO goods are sent in fully branded packaging, from bio-degradable poly-bags, protective bubble mailers and size-adjustable boxes. We do not currently offer a gift wrapping service. Should your order be a surprise gift, please add this to the notes section of your order and we will do our best to use plain packaging when and where possible. We would always advise to send orders intended to be a surprise to an address where the recipient will not receive the goods accidentally and/or prematurely.

Shipping costs are determined by the package's dimension and weight. MYKITCO.™ automatically calculate this as you add items to your kit. Upon selecting your shipping destination during checkout, shipping costs and available options will then be displayed.

All payments are charged in GBP (£). We do provide currency convertors as a guide for you to calculate how much this converts to in your home currency. International customers will usually see their bank statement displaying the purchase in their local currency which will already have been converted from GBP. From July 2020, some countries are able to choose to make payment in their own currency. We will continue to add further countries as this scheme is expanded over time.

At MYKITCO.™ we try to process, package and ship your kit as fast as possible. We are therefore sadly unable to modify or cancel orders once submitted. Please thoroughly check your kit, payment and shipment details before confirming your order.

A promotional or gift card code can only be applied during the checkout stage. No promotional codes can be used once the order has been placed.

All payments are to be made online through our website's secure checkout. We accept Visa and MasterCard providing they are issued by a physical bank. We cannot guarantee payments from a pre-paid card or virtual bank accounts, such as Monzo, Payoneer, Revolut etc. We also accept American Express, PayPal ApplePay and GooglePay.

Our business hours are Monday-Friday 10am-5pm GMT. Orders can be placed on our website at any time. Orders placed after 12pm Friday will usually be processed and shipped on Monday.

MYKITCO.™ does not conduct testing on animals. All MYKITCO.™ natural hair is sourced as by-product.

To ensure the longest life of your MYKITCO.™ brushes, here are our tips to keep them soft, shiny and clean! Wash your brushes at least once per week using shampoo, pure olive oil soap or baby oil for more persistent makeup. 1. Wet the brush head in lukewarm water then swirl the tip into the shampoo or soap until it lathers. Continue to swirl until all makeup is removed. 2. Rinse the brush head under running water until all detergent is removed then squeeze out the excess water. 3. Groom the tip of your brush back to it's original shape and leave on a flat surface to dry. 4. For more persistent makeup such as lipstick and eye liner, dip the tip of your brush in baby oil and swirl over a tissue to help break down the product. Shampoo your brush as normal to remove the oil residue. Avoid submerging the entire brush in water as this will corrode the ferrule over time. Avoid harsh cleaning solutions as these may damage the natural brush fibres.

For more details and to apply for MY PRO MEMBERSHIP, please click here. To see which items are included in My Pro Membership discount, please see the PRO MEMBERS PAGE - please note that prices shown here do not include any discount. This will be calculated during checkout.

In the unlikely event of a mistakenly listed price, MYKITCO.™ reserves the right to cancel or refuse any orders placed for the incorrectly listed product. If your card has already been charged for the purchase and your order is then cancelled, MYKITCO.™ will issue a full refund to the original form of payment to the amount of the incorrect price that was paid.

Without written and legal consent to do so, absolutely not. Anyone caught doing so will be liable to legal action being taken against them by MKCUK Ltd. All Trademarks, Registered Marks and Trade Names used on the website are property of MKCUK Ltd.

Regardless of whether your order qualifies for 'FREE SHIPPING' at checkout, should your order exceed standard weight ( or volume weight) there will be a premium shipping cost applied to the order. Please note this premium may vary from country to country.