PRIVACY POLICY
PRIVACY POLICY
This Privacy Policy explains how MKCUK Ltd. (trading as MYKITCO) collects, uses and protects your personal information when you visit our website or make a purchase.
MKCUK Ltd. is committed to safeguarding your privacy. This policy outlines your rights, how we use your data, and the steps we take to protect it.
This policy is effective from 6 April 2025.
WHO WE ARE
MKCUK Ltd. (Company Number: 08918528)
Registered office: Unit G3, 6th Floor, Pear Mill, Stockport Road West, Stockport SK6 2BP
Trading as: MYKITCO
Contact: customerservices@mykitco.uk
WHAT INFORMATION WE COLLECT
When you use our website, make a purchase, sign up to our newsletter or interact with us, we may collect the following information:
Name and contact details (email address, phone number, delivery address)
Payment information (collected securely via our payment providers)
Purchase history and order details
IP address, browser type and device information
Marketing and communication preferences
Information submitted via contact forms, surveys or promotions
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
To process and deliver your orders
To manage returns, warranties and customer service queries
To personalise your shopping experience
To improve our website and customer experience
To send you relevant marketing communications (with your consent)
To comply with legal obligations
LEGAL BASES FOR PROCESSING
We process your personal data based on the following lawful bases under UK GDPR:
Contract – to fulfil and deliver your order
Consent – for email marketing and optional promotions
Legal obligation – to meet legal and tax obligations
Legitimate interest – to improve our website and services
MARKETING COMMUNICATIONS
We will only send marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us at customerservices@mykitco.uk.
HOW LONG WE KEEP YOUR DATA
We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting or reporting requirements. You may request deletion of your data at any time (see Your Rights).
YOUR RIGHTS
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data
Object to processing or withdraw consent
Request restriction of processing
Request transfer of your data to another provider
To exercise any of these rights, contact us at: customerservices@mykitco.uk
SHARING YOUR INFORMATION
We only share your data with trusted third parties who help us deliver our services. This includes:
Shopify (our e-commerce platform)
Payment processors (e.g. Shopify Payments, PayPal)
Delivery partners (e.g. Royal Mail, DPD)
Marketing platforms (e.g. Klaviyo)
IT and analytics providers
All third parties are required to process your data securely and in accordance with UK data protection laws. We never sell your personal information.
INTERNATIONAL DATA TRANSFERS
Some of our service providers (e.g. Shopify, Klaviyo) may process your data outside the UK, including in the US. When this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or data protection frameworks.
SHOPIFY
Our store is hosted on Shopify Inc. Your data is stored through Shopify’s secure servers and is protected by encryption and firewalls.
For more information, please review Shopify’s own policies:
Shopify Privacy Policy
Shopify Terms of Service
COOKIES
Our website uses cookies to improve your experience and provide tailored content. These may include:
Session cookies
Shopping cart cookies
Analytics cookies (e.g. Google Analytics, Shopify analytics)
Marketing and social media cookies
You can choose to accept or decline cookies via your browser settings. Some site features may not function if cookies are disabled.
For full details, please see our [Cookie Policy] (link or section can be added separately).
SECURITY
We take data security seriously and follow industry best practices including:
SSL encryption for all website transactions
Secure payment gateways with PCI-DSS compliance
Access controls and data minimisation policies
AGE RESTRICTION
By using this website, you confirm that you are at least the age of majority in your country of residence, or you have given us your consent to allow any minor dependents to use this site.
LINKS TO OTHER SITES
Our site may contain links to other websites. We are not responsible for their privacy practices, and you should read their privacy policies separately.
CHANGES TO THIS POLICY
We may update this policy from time to time to reflect legal or operational changes. Any significant updates will be clearly notified on our website.
HOW TO COMPLAIN
If you have concerns about how we use your data, please contact us directly. You also have the right to raise a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
CONTACT US
If you have any questions or wish to exercise your rights, contact:
Email: customerservices@mykitco.uk
MKCUK Ltd., Unit G3, 6th Floor, Pear Mill, Stockport Road West, Stockport SK6 2BP