MY QUAD™

ALL ORDERS ARE FINAL ONCE PLACED AND CANNOT BE AMENDED.

PLEASE CHECK YOUR ORDER, QUANTITIES, ADDRESS & CONTACT DETAILS THOROUGHLY BEFORE CONFIRMING YOUR ORDER

 

COVID-19 SHIPPING UPDATE Updated 1st February 2021

Whilst the situation continues to improve, with travel restrictions being implemented globally, we are being advised by all postal services that there may be unexpected delays of varying amounts of time for any and all orders, regardless of the shipping destination or shipping service/speed selected.

Whilst rare, there have been some cases where parcels (standard shipping, not DHL) have taken up to 8 weeks to pass through the system. Please bear this in mind when ordering, especially if you need products faster for anything in particular.

Please note that most postal providers are not requiring/accepting a signature upon delivery delivery, even if a "signed for' or 'tracked and signed' service is offered, selected or paid for.

Whilst our premises are open, we continue to serve our loyal customers and process orders as swiftly as possible and are 'BUSINESS AS USUAL' for as long as permitted and deemed safe to do so with our reduced workforce. 

• Please be understanding

• Please be sensible

• Please be SAFE

  

BREXIT UPDATE Updated 1st February 2021

Following the deal agreed between the UK and the EU, some EU countries may apply small tariffs on goods manufactured in China.

MYKITCO. will not charge or collect UK VAT on any orders from EU, however your own country may now charge import VAT (at your country's rate) at their discretion for orders over a certain amount.

Please note the customer is solely responsible for any and all importation/delivery taxes and/or charges due and/or requested. Failure to pay any fees due may result in the destruction of goods without refund.

A new system is due to be introduced in July 2021 which should simplify the entire process and reduce or remove any additional fees to be collected.

 

SERVICES

We aim to process all orders within 24 hours of receipt, and will then send it on your selected shipping method. During sales periods, processing delays may be experienced for which we sincerely apologise. 

UK Express orders will be sent from our kit to yours via 'Royal Mail 24'. Orders placed before 1pm (GMT) Monday-Friday will typically be delivered in 1-2 working day on this service. Please note this is not a guaranteed next day delivery service. During busy / sale periods, this may not always be achievable. 

UK Standard orders will be sent from our kit to yours via 'Royal Mail 48'. Orders placed before 1pm (GMT) Monday-Friday will typically be delivered in 2-4 working days on this service. During busy / sale periods, this may not always be achievable. 

Signed: Our cheaper shipping option. No tracking service, but your parcel will have proof of delivery with recipients signature.

Tracked: Our standard shipping option. Tracking number provided. Provide your email address and mobile number to have updates direct from Royal Mail. No proof of delivery, selected at customers risk. If selecting this option we strongly advise adding a note in the section provided for a "safe place" message for your delivery man/woman.

Tracked and Signed: Our premium shipping option (suggested). Tracking number provided. Provide your email address and mobile number to have updates direct from Royal Mail. Your parcel will have proof of delivery with recipients signature. This may be affected by the current COVID-19 circumstances.

 

International orders weighing under 2kg will be sent via 'Royal Mail International' and have tracked and signed options made available to countries where these services are provided

International orders weighing over 2kg will typically be sent via 'DHL International'

 

* Whilst some orders have the option to be delivered via a first class/standard shipping service, please note that we would always advise to select the Tracked Option (where available). For parcels sent via a non-tracked service, we are sadly unable to offer any assistance to the location of your parcel in the event of a delayed or lost item. MYKITCO.™ bears no responsibility for any lost or delayed parcels sent via this selected service.

 

Additional Details:

International Value is a tracked economy service that is a little slower

International Express is a tracked premium service that is a little quicker

  

INTERNATIONAL TAXATION

 

Whilst the end price displayed includes any UK sales taxes that may be applicable to your order, please note the recipient is solely responsible for the payment of any European VAT, importation/customs taxes, and duties that the importing government may impose on your goods. Please check with your national government website should you have any questions or concerns over importation taxes and duties. As of January 1st, 2021 this advice is also applicable to EU countries until July 1st, 2021

 

TRACKING ADVICE

Where possible, we always provide an optional 'tracked' and/or 'tracked & signed' for service. Our advise is always to select the tracked & signed option to guarantee the safe delivery of your items and proof of delivery.

All Gift Cards will be delivered electronically to your email address. Please note that no physical card will be sent. 

Shipping rates will vary according to selected country, order weight and delivery service selected/available

 

REMOTE AREA

Regardless of whether 'free shipping' is provided at checkout, should your address be flagged by our postal service as being in a "Remote Area", there will be a surcharge to pay before your goods can be despatched. If this is the case, we will contact you via email prior to shipment. If you do not wish to pay this surcharge, a full refund will be issued to your original method of payment.

 

FREE SHIPPING

UK for orders £75+

EU, USA* & AUS for orders £250+

 

*USA [Mainland Only] - Does not include USA Territories/Islands, such as Hawaii, Puerto Rico, Virgin Islands etc.

 

Regardless of whether your order qualifies for Free Shipping, if you live in a "remote area" - determined by the postal services, not us - a "remote area surcharge" may still apply. We will email you should this be the case. 

 

PRE-ORDERS

Please note, if you order other items in the same basket as a pre-ordered item, all items will be sent together. If you would like your non-pre-ordered items to arrive sooner, either place two separate orders, or contact us at customerservices@mykitco.uk to arrange an additional postal payment.

 

PUBLIC HOLIDAYS

Please note, UK public holidays will affect postage. Please note that Royal Mail 24/48 is only a reference to regular business hours.

Example: Where there is a UK Bank Holiday Monday, should you order 1st Class/Express Delivery between 1pm Friday and 1pm Tuesday, your order should be with you Wednesday. Should you order Standard Delivery from 1pm Friday - 1pm Tuesday, your order should be with you Thursday. 

  

BUSINESS DAYS

Any reference to 'business days' is classed as Monday-Friday, excluding any public holiday (UK or Internationally recognised).

 

CHRISTMAS HOLIDAYS

Please note, the Christmas Holidays will affect all domestic and international postage. Also, please note that Royal Mail 24/48 is only a reference to delivery aims within regular business hours.

Our estimated delivery times are not guarantees from us or our postal service providers. 

Please note there will be NO PROCESSING, SHIPPING OR DELIVERIES on the following days:

Friday, December 24th, 2021

Saturday, December 25th, 2021

Sunday, December 26th, 2021

Monday, December 27th, 2021

Tuesday, December 28th, 2021

Friday, December 31st, 2021

Saturday, January 1st, 2022

Sunday, January 2nd, 2022

Please note we never process orders on Saturdays or Sundays